Private Pensions Reform In Ireland – What is it & What does it mean for Irish SMEs?

Simon Bell

There has been the first elements of coverage of private sector pensions’ legislation reform in Ireland in the national media over the last number of weeks on the back of the Minister for Social Protection’s announcement of the formation of an expert working group (Universal Retirement Savings Group) on the matter to discuss a framework […]

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3 Steps to Payroll Calm over the Christmas & Year End Period

For many businesses leading up to Christmas, there are important payroll related tasks that need to happen, despite the slowdown in activities and more relaxed festive environment. If the only certainties in life are death and taxes then surely for the person running the company payroll the other certainty is that the period from December […]

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Corporate Concierge As A Customer Service Tool

Karen O'Brien of Sage ready to take your call

In Sage, an idea was brought before the Executive Team. Instead of customers calling in and getting through to the IVR (Interactive Voice Response), they get through to an actual person, who could ensure they get through to the right department first time. Thus, giving the customer a wow factor experience rather than pressing buttons for options that at the end of the day, you are not even sure that these options will get you through to the correct person.

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Five Of The Best Sage CRM Community Resources In March 2012

Sage CRM Community

The Sage CRM Community, community.sagecrm.com, is the go-to place for all your Sage CRM knowledge, queries and training. The community provides everyone from everyday Sage CRM users to admin users and partners with up-to-date news and views about the product they’re using and selling. With a highly active community membership, it really is the hub for all your Sage CRM information and the best place to engage with like-minded users and partners.

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